Terms of Use - Customers
The terms and conditions outlined below ("Terms of Use",“Terms of Use - Customer”) make up a legally-binding agreement between VEHICLE MOVE PTY LTD (“VEHICLE MOVE”,”We”, “Us”) and you (“Registered User”,”User”).
These Terms of Use cover your legal rights, obligations and define your limits while you actively use and interact with the VEHICLE MOVE Website accessible via www.findamover.com.au and while you enter into online agreements with users of the Website who are offering services (a “Business Service Provider”, “Providers”) and users of the Website who are seeking services (a “Service Customer”, “Customer”, "User", "You") where “Services” constitutes to any type of work needed to complete a Job requested by the Service Customer typically but not limited to Logistics.
VEHICLE MOVE acts as an online hub to connect Service Customers to the Service Providers by facilitating the distribution and publication of user submitted information.
By accessing or using the Services in this Website, you verify that you have the authority to enter into these terms of use and that you have read and agreed to the terms of use, regardless whether you have clicked on “Complete Quote Request" as a Service Customer. If you do not agree to be bound by these terms of use, you must stop using this website and the discontinue our using services immediately.
We may review and update this agreement from time to time to adhere to our common practices, procedures and obligations. This may occur at any time without any notice. Any amendments to the terms of use will be effective immediately and by continuing to use the Website, you agree to accept and be bound by the updated Terms of Use. To comply with these Terms of Use, we recommend that you check this document regularly.
HOW VEHICLE MOVE WORKS?
VEHICLE MOVE acts only as an online hub to connect prospective Service Customers needs to the services of the Business Service Providers by facilitating information between the two parties. Customers will receive quotes from Providers regarding their job and enter into transaction agreements with Providers of choice to engage in Logistic Services. Should you choose to voluntarily enter into an agreement with a provider of your choice, these agreements will be subject to the Provider’s own Terms and Conditions.
Such transaction agreements are bound only between the Customer and the Provider and you acknowledge that VEHICLE MOVE acts only as a neutral facilitator and has no direct participation in these agreements.
REGISTRATION
By registering for an account on the Website you certify that you are over the age of 18 and have the authority to enter into the Terms of Use as a User seeking the services of a Business Service Provider. You may not have more than one active personal account and you are prohibited to sell or transfer your VEHICLE MOVE account to another party without written consent from VEHICLE MOVE.
You acknowledge and accept that VEHICLE MOVE runs its own complex algorithm to provide the most suitable match for job leads between Service Customers and Service Providers, in no way does VEHICLE MOVE guarantee you job will be fulfilled with a quote nor do we guarantee that specific Business Service Providers will be matched your job. VEHICLE MOVE reserves the right to update and change the algorithm at any time.
You acknowledge and agree that you will NOT use the Website for purposes other than its intended use including the attempt to copy, reverse engineer or reconstruct any part of or other versions of the Website in any type of platform for self-gain unless you have written consent from VEHICLE MOVE.
You accept to be bound by the conditions set forth in the Terms of Use and conform to the use of the Website and Services that do not violate all local, state and federal laws.
To access certain customer support features you are required to submit personal information about yourself and agree to any information you provide to VEHICLE MOVE will always be correct, accurate and kept up to date.
You agree to take personal accountability and responsibility for maintaining the confidentiality of any username, passwords and personal identifiable information you may need to access the Website or retrieve such information and therefore agree to notify VEHICLE MOVE immediately of any unauthorised use of your account and any other breach of security.
As the user of the account you will be responsible for all activities that take place under your account with or without your knowledge and whether or not you have notified VEHICLE MOVE of any unauthorised use.
VEHICLE MOVE reserves the right to terminate your account and future use of the Website should you violate any of the conditions set forth in the Terms of Use
CODE OF CONDUCT
By interacting and participating in the Services of VEHICLE MOVE you agree to:
General
Must not use the VEHICLE MOVE Website to:
Conduct, promote or provide information about illegal activities;
Mislead, abuse, harass, threaten, defame or otherwise offend others;
Engage in or promote any surveys, contests, pyramid schemes, unsolicited emails or spamming;
Impersonate or create a profile for someone else or entity other than who you represent;
Solicit passwords or personal information for malicious intent;
List any jobs that are fictitious, phony or bogus that may lead other Service Providers believing it is a legitimate job;
Not to engage in the following prohibited activities such as:
Copy or Mirror any part of the VEHICLE MOVE Website without prior written consent to do so;
Using robots, spiders, other devices or processes to trawl the Website to collect information in any way;
Modify, translate, sell, disassemble or reverse engineer and part of the VEHICLE MOVE Website and its Services with exception only permitted by law;
Using references to VEHICLE MOVE to direct other people to any other website unless you have written authorization to do so.
For Service Customers
You agree to:
VEHICLE MOVE matching your job to suitable transporters and in no way does VEHICLE MOVE endorse or recommend specific transporters nor do we claim to list all the available transport companines through the platform.
Only post honest and fair comments and reviews in your feedback relevant towards the Service and Customer Service you experienced from Business Service Providers by conforming to the Review Guidelines;
Only list legitimate jobs to be quoted for in the VEHICLE MOVE Website and prohibited from listing any jobs that are fictitious, phony or bogus;
Conduct your own due diligence prior to accepting or entering into any transactional agreements with Business Service Providers listed on the website;
Conduct your own due diligence and risk assessment when seeking and undertaking third party removal insurance.
VEHICLE MOVE has no obligation to verify the information listed on each Business Service Providers profile page to be accurate and correct and Service Customers are encouraged to verify this information with each Business Service Provider prior to entering into any business dealings;
To be contacted only by Business Service Providers by Phone or Email who have provided you a quote through VEHICLE MOVE for the purpose of a follow up to your enquiry;
and acknowledge that Business Service Providers represent themselves as an entity and have their own terms and conditions should you choose voluntarily engage in any business dealings with them, they do not hold or represent VEHICLE MOVE PTY LTD in any way.
You are NOT a Service Provider posing as a genuine Service Customer listing jobs in order to seek quotes for to subcontract work to other Business Service Providers for financial gain or any other reason.
VEHICLE MOVE facilitates the passing of your information to Business Providers only and has no involvement in transactional agreements between Business Providers and Service Customers and cannot resolve any disputes that may arise from your agreement.
VEHICLE MOVE has no obligation to monitor any members' use of the Website. However, we reserve the right to audit, monitor, retain and disclose any information necessary at times to satisfy any Government, State and Federal Law.
MEMBERSHIP/SUBSCRIPTION FEES
Fees for Service Customers
It is free to join VEHICLE MOVE and create a profile account and list prospective jobs to be quoted on by Business Service Providers, obtain and request quotes and browse the list of Business Service Providers.
Termination of Accounts
VEHICLE MOVE reserves the right to restrict access to or terminate the account of the particular user. Re-instating any accounts will be entirely at the sole discretion of VEHICLE MOVE. VEHICLE MOVE reserves the right in extreme cases to issume an immediate suspension or termination of a Service Customer account immediately with or without any prior written notice.
ACCOUNT CLOSURE
You may at any time close your account and request deletion from VEHICLE MOVE by submitting a request in writing to VEHICLE MOVE.
REFUND POLICY
VEHICLE MOVE does not issue any refunds or compensation to Service Customers as this is a free service to the user. By using VEHICLE MOVE you agree that VEHICLE MOVE acts as an intermidiary between a Service Provider and Service Customer and is no way involved in any voluntary transaction agreements between both parties and do not have any authority the agreement to resolve disputes.
BREACHING TERMS OF USE AND TERMINATION OF ACCOUNT
At any time should you be found to be in breach of or violate the Terms of Use, VEHICLE MOVE reserves the right for any reason or no reason at all and without explanation to immediately enter your account into a grace period indefinitely whereby your privileges to access the Services will be suspended or your account immediately terminated without notice. VEHICLE MOVE will notify you of the reason for entering your account into a grace period and will immediately undergo a review. Any reinstating of account access and privileges will be granted at the sole discretion of VEHICLE MOVE and upon a case by case review bases determining the outcome. All outcomes determined by VEHICLE MOVE are deemed to be final.
FEEDBACK AND REVIEW FEATURE
VEHICLE MOVE adopts a user feedback system to provide an overall performance and satisfaction rating of individual Business Service Providers from Service Customers. Whereby Service Customers may voluntarily post comments, compliments, reviews and other opinions regarding the serviceability of the Business Service Providers listed on the Website and where Business Service Providers can respond. By using this feature you agree to post reviews as outlined by the Review Guidelines
As a Service Customer, you agree that Business Service Providers whom agree to offer thier services are able to post such feedback in response to your review and feedback. All user submitted information for feedback purposes is considered to be non-proprietary and such information is accessible publicly on the Website and VEHICLE MOVE has the right to use such information without any limitation.
It is expected service customers only post comments and reviews that are deemed acceptable, fair, honest and justifiable. VEHICLE MOVE does not guarantee that all comments and reviews posted will adhere to this obligation. VEHICLE MOVE reserves the right to audit, hide and withdraw any comments deemed unfair, offensive, unlawful, harmful, profane, defamatory, malicious or equally comparable to protect its' users.
If any users are found to continually post any of the outlined above unjustifiable negative feedback VEHICLE MOVE can at any time and without prior notice terminate the account of the user and deny access to its Services and Website.
PROPRIETARY RIGHTS
VEHICLE MOVE owns all intellectual and other proprietary rights associated in the Website and Services including but not limited to the software, profile questionnaires, graphics, photos, videos, sound, any trademarks, copyrighted information and logos (for the most part known as ‘Proprietary Information’). By using the Website, you acknowledge that you are prohibited from posting, copying, modifying, forwarding, reproducing, displaying in public and making commercial use of any other derivative works of the Proprietary Information unless you have prior written consent from VEHICLE MOVE.
Registered users of VEHICLE MOVE may submit information when using the Website. Such information is the sole responsibility of the particular person or entity that submitted the information and the consequences of posting it. All submitted information is identified as copyright protected whether it has copyright protection or not with the exception of User submitted Feedback and Reviews. Where copyright ownership belongs to a Third Party, you are obligated to attain the necessary rights before using such information.
You acknowledge by voluntarily submitting information or content to the profile pages or common areas of the Website you certify you have the right to grant and therefore expressly grant VEHICLE MOVE with an irrevocable, perpetual, royalty free license to use, communicate, reproduce and publicly display for commercial purposes and any other purposes all the information you have submitted.
COMMUNICATION
VEHICLE MOVE may from time to time use your email address to send you messages notifying you of any important changes to our Services or special offers and promotions. If you have voluntarily provided us with your telephone number, we may use this as an alternate source of contacting you regarding our Services. If you do not want to receive such email messages or telephone calls you can notify us with our contact information at the end of this agreement or via the contact us page.
THIRD PARTY WEBSITES/ADVERTISING
The Website may introduce links to websites of third-parties' businesses, including without limitation advertisers. VEHICLE MOVE has no control over these websites and is therefore not responsible for the content including pictures, videos, text, and links of the linked business or advertiser.
These links are provided to you for convenience and by introducing these links it does not imply that VEHICLE MOVE endorses or accepts any responsibility for the services provided by these businesses and advertisers. Your business dealings with these businesses or participation in the promotions or offers from advertisers are solely between you and the Third Party and VEHICLE MOVE has no direct or indirect involvement with such dealings. You agree that VEHICLE MOVE accepts no responsibility for any loss or damages incurred as a result of such dealings.
DISCLAIMER OF WARRANTIES
You understand and acknowledge that the Services is provided on an “as is” and “as available” basis and VEHICLE MOVE does not accept any responsibility for the prompt or delayed delivery, accuracy or existence of information between users.
VEHICLE MOVE does not warrant that the Services will be secure, uninterrupted, defect-free or will meet your requirements. Furthermore, will not warrant any information or content obtained from the use of the Website including the facilitation of user submitted information will be correct, accurate or reliable.
In using the Services, you may agree engage in the Services provided by another entity, your choice to involve yourself in these Services will be subject to separate terms between you and the entity involved. You agree that VEHICLE MOVE has no selection over which entity you choose to involve and you use these Services at your sole discretion and risk.
LIMITATION OF LIABILITY
You acknowledge and agree that you use VEHICLE MOVE Services at your own risk and VEHICLE MOVE will not be responsible for or accept any liability in relation to any direct or indirect damages including but not limited, to loss of profits, loss of data, service interruptions, even if VEHICLE MOVE knows of or has been advised of the possibility of such damages. You understand in no way does VEHICLE MOVE claim to include all transport companies and the selection of companies listed on the platform is limited. While VEHICLE MOVE undertakes initial limited screening of businesses registering for the Services, VEHICLE MOVE accepts no responsibility in relation to the conduct of these businesses towards future users of the Website and Services. Under no event will VEHICLE MOVE be liable for any damages whether directly or indirectly relating to the conduct of you or anyone else in connection with the use of the Website or Services including but not limited to financial loss, emotional distress, breakage of personal items or other damages resulting from business dealings with other Service Customers or Business Service Providers including Advertisers linked on our Website. You acknowledge and agree that VEHICLE MOVE makes no representations towards the accuracy of information provided by users of the Website and have no liability to you resulting from incorrect information.
INDEMNIFICATION
By accepting this Terms of Use agreement, you agree to indemnify VEHICLE MOVE PTY LTD including its directors, employees, contractors, officers, agents and other partners from any liability, loss, damage, cost and expenses (including reasonable legal expenses) resulting from your use of the Services or any unauthorised use of your account resulting in alteration of your communications with other users through the Services, the use of information submitted by you and any breach to the Terms of Use by you. Any business agreements or transactions, which may arise between users through the use of VEHICLE MOVE and its Services are the sole responsibility of the parties involved.
COMPLAINTS AND DISPUTES
If you have an issue or complaint regarding the Website or Service, please consult the Frequently Asked Questions page (FAQ). Following this, if your issue or complaint has not been resolved you could contact us by email OR write to our mailing address below.
VEHICLE MOVE has no direct or indirect involvement with transactional agreements between Service Customers and Business Service Providers and we only act as a neutral facilitator of information between both parties. Both parties will be jointly responsible to resolve any issues or disputes that may arise as a result from entering into a transactional agreement.
VEHICLE MOVE treats Complaints with the utmost seriousness and operates a Three Strike Policy in order to only list quality Business Service Providers. In the event that multiple complaints have been marked against a Service Providers account, VEHICLE MOVE reserves the right to terminate the account of the service provider to supply its users with only Quality Service Providers.
VEHICLE MOVE Suite 1A Level 2 802 Pacific Highway Gordon NSW 2072
